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Xfinity telephone number how to#
Xfinity telephone number manual#
Xfinity telephone number zip#

Personally, I recommend saying you’re moving out of the country. But saying you’re moving to a non-Comcast area is the secret to cancelling your Comcast service. Most of these are out: playing dead doesn’t work so well, moving in with somebody else raises all sorts of questions, they’ll probably notice if you claim you’ve been hit by a tsunami in Ohio, and they have seasonal service plans pretty much anywhere. Customer doesn’t know what address they’re moving to.

Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area.

Account holder is deceased / incapacitated.

Xfinity telephone number zip#

Customer is moving to a non-Comcast area (CAE must verify by looking up zip code).Customer is moving in with an existing Comcast customer (CAE must verify Comcast services active at new address).Save Attempt is Not Applicable in the Following Scenarios Here they are, presented to you in all their glory: Comcast made them take down the manual, but we caught that list of reasons why you can cancel Comcast before it was taken down.

Xfinity telephone number manual#

In 2015, The Verge leaked a Comcast employee manual that gave the reasons why you can cancel service. Say you’re moving far, far away from Comcast. The surest way to get Comcast to let you cancel is to say you’re moving. Okay, good, you’ve said you want to cancel your xfinity service, you’re speaking to the Comcast retention department, now what? 2. Once you get to to a person, ask them if they’re with retention. Just say “Cancel Service.” That’s all you want: “cancel service.” If you want help, you can look at their phone trees (or skip the process entirely) by using GetHuman. All of those will take you to the wrong (often overseas) department. Don’t say you’re transferring service to a new address. Their menus can be confusing, but don’t be discouraged. There’s no one phone number for the retention department, but if you call their main number (1-800-XFINITY or 1-800-COMCAST or really whatever is on the bill), just answer the menu by telling them you want to cancel. The most important first step is making sure you’re talking to the right people.įirst things first, speak to the retention department. Interested? Let’s dive a little deeper and make sure you don’t miss anything.

Xfinity telephone number how to#

Okay, so now you know the five steps of how to cancel Comcast.

Call Comcast Back and Double Check on Everything.

Make Sure to Return All Your Comcast Equipment.

Be Firm, but Stay Friendly on the Phone.

Call Comcast Retention at 1-800-XFINITY.

Updated 04/24/19: There are a lot of details to keep track of when you’re figuring out how to cancel Comcast, but for those of you looking for a quick and easy guide, here goes: How To Cancel Comcast Whether you’re technically cancelling Comcast or Xfinity, we’re going to walk you through a foolproof way of cancelling your service. You can cancel it today and you can cancel it without waiting on hold for hours. ( Here’s a fun new one: Comcast refused to cancel service for an 86 year old woman after she had to move to a nursing home after a stroke.) Maybe you’ve even read one of the many horror stories we’ve compiled of people trying to deal with Comcast. You’re probably dreading it (and with good reason.) You might remember the story of Ryan Block, whose attempt to cancel Comcast went viral when Comcast just… wouldn’t let him cancel.